Once your order is placed, our team works hard to process and ship it as quickly as possible. If you need to cancel or modify your order, please email us at info@poppyfinch.com. If your order has not yet shipped or been made, we will do our best to accommodate your request.

We accept Visa, Mastercard, and PayPal.

All order information sent to poppyfinch.com is encrypted. Our website uses Secure Sockets Layer (SSL) technology to protect your online order information.

Please note that once an order has been placed, we are unable to change the method of payment or currency.

Canada: Taxes are applied at checkout based on the province of the shipping address.

United States, United Kingdom, Japan, and Hong Kong: Import taxes and duties are included in the product price, so there are no additional charges upon delivery.

Other International Shipments: Duties and taxes may apply to your shipment, and you will be responsible for these charges.

To reduce our environmental footprint, we try to minimize packaging materials. Every Poppy Finch order will be packed in our beautiful jewelry pouch.

If you need a gift box or gift wrap, please make a note in the SPECIAL INSTRUCTIONS section at checkout. Our team will ensure your jewelry is beautifully presented inside our gift box and finished with a deluxe ribbon. If you’d like to include a gift message, please also make note at checkout.

Absolutely, you can purchase digital gift cards through our website or in our Vancouver showroom. Our gift cards can be used both online and in-store and do not expire. Kindly note that gift cards are excluded from all discounts.

To redeem your gift card online, enter the gift card code in the DISCOUNT CODE section at checkout. To redeem a gift card in-store, simply present your gift card to our sales associates.

Please note that gift cards are non-refundable.

We offer both standard and express shipping options. Please note that shipping timelines are approximate business days and do not account for weekends, holidays, or potential courier delays.

If an item is not marked "Ready to Ship," it will be made specially for you, which may take an additional 2 to 5 business days. Occasionally, some items may take longer, but we will keep you informed of any delays.

Please remember that shipping timelines do not include the processing time for your order. While our team works fast, we still require time to process each order.

If you have a rush order or need an item by a specific date, please contact us at info@poppyfinch.com. We will do our best to accommodate your request.

Canada

Standard Shipping (2 - 7 business days): CAD$10 (Free over $200)
Express Shipping (2 business days): CAD$20

US

Standard Shipping (2 - 7 business days): USD$10 (Free over $200)
Express Shipping (2 business days): USD$20

Rest of the World

Express Shipping (2 - 4 business days): USD$50

You can shop online and pick-up your order in our Vancouver showrooom and avoid shipping costs! You will receive an email when your order is ready to be picked up. To collect your order, you will need to present a copy of your order confirmation.

Once a purchase has been made on poppyfinch.com, an email confirmation will be sent to the email address provided at checkout. An email will also be sent once your order has been shipped and is en route to your door – this email will include your tracking number. You may use your tracking number to check in on the status of your order at any time.

If you have not received your order, or if your package arrived damaged, please email us at info@poppyfinch.com immediately. We will reach out to the shipping courier to resolve the issue and assist you further.

If you’re not completely satisfied with your online or in-store purchase, you can return it for a refund or exchange within 15 days of the delivery date. Please note that exclusions may apply.

To be eligible for a return, the item must be unworn, unaltered, and returned in its original packaging. All returns must be authorized by Poppy Finch.

To initiate a return or exchange, please email us at info@poppyfinch.com, and we will provide you with a shipping label. Please note that at this time, we cannot offer international returns outside of the US and Canada.

We subsidize the return shipping cost; however, a $20 fee for return shipping will be deducted from your refund or added to your exchange.

Special orders, custom jewelry, and engraved items cannot be returned or exchanged.

Once we receive your returned item at our warehouse, it will take up to 5 business days to process the return and send you a confirmation email. Refunds will be applied to the original payment method used for the purchase. Please note that depending on your bank, it may take a few additional days for the funds to appear in your account.

If you received a piece as a gift and it’s not quite right for you, we’re here to help! You can exchange it or receive a gift card within 15 days of the original purchase being delivered. To complete the exchange, please provide the order number or the email address of the person who purchased the item for you.

Please note that we can only offer exchanges for items purchased directly from us, either online or in-store.

Everyone needs a little TLC including your jewelry. Please check out our Jewelry Care page.

Yes! We use a combination of certified recycled gold and ethically sourced gold. All gold fabrication done in our Vancouver studio uses certified recycled gold. While certain findings and chains may not be certified recycled, they are all sourced from ethical suppliers we carefully select.

Read more about how we make our jewelry and learn about our materials here.

Yes, you can absolutely purchase a single earring from any of our styles. The cost is typically half the price of a pair, with very few exceptions. To make a request, please email us at info@poppyfinch.com.

Yes, we can help jewelry a lost earring back. Please email us at info@poppyfinch.com with the earring style and the color of the earring back you need. Costs for earring backs range from $15 to $30, depending on the backing model.

Yes, each piece comes with a product card detailing the materials used, including the purity of the gold and the types of gemstones.

For larger diamonds and gemstones, a GIA or equivalent certificate may be available upon request.

Definitely. Our bracelets come in a standard 7" length, but we can customize them to fit your wrist. Shortening the bracelet to less than 7" is free of charge. If you need additional length or an extension, exrra charge may apply depending on the materials and length required.

To request a custom length, please email us at info@poppyfinch.com.

Please note that bracelets with custom length adjustments are final sale.

Yes, we can certainly customize our necklaces to different lengths. Shortening the necklace is free of charge. If you need additional length, extra charge may apply depending on the materials and length required. We also offer Necklace Extenders that you can add to most necklaces.

To request a custom length, please email us at info@poppyfinch.com.

Please note that necklaces with custom length adjustments are final sale.

Yes, we can customize most of our rings to any size, with a few exceptions. If you need a size that is not available for a particular style, please email us at info@poppyfinch.com.

This can occasionally happen. The oils from your skin, the foods you’ve eaten, chemicals, makeup, lotions, or sweat from recent activities can react with gold, causing a mark on your skin or the jewelry itself. This reaction can cause the metal to oxidize, resulting in a darkening or discoloration of the skin.

If you’re concerned about this, it’s a good idea to clean your jewelry regularly and avoid contact with lotions and harsh chemicals.

Absolutely! We love creating special pieces for our customers. Many of our styles can be customized or modified, such as changing gemstone options, metal colors, or adding charms and engraving. We can also design something completely unique just for you.

If you have a custom design in mind:

Email us at info@poppyfinch.com with details about your project.
Alternatively, you can set up a consultation appointment at our Vancouver showroom to discuss your project in person with our design team.

We take great care to ensure that our jewelry is made to last, and we stand behind the quality of our pieces. Each item is rigorously inspected by our experienced in-house team.

We offer a two-year warranty from the date of purchase to address any issues related to manufacturing defects. If you experience any damage or breakage, please contact us at info@poppyfinch.com. If the repair issue is due to a manufacturing defect, we will cover any associated repair or jewelleryment fees.

Please note that our warranty does not cover damage caused by daily wear and tear, such as missing stones, chain breaks, or bent bands. Our team of jewelers will thoroughly assess your piece to determine the cause of damage and the best course of action for repair.

Our warranty does not cover lost items or jewelry that has been handled by third-party jewelers.

Poppy Finch jewelry purchased from one of our retail partners is also covered under our warranty and repair policy.  You can contact us directly or go through the store you purchased from.

If you need a repair, please email us at info@poppyfinch.com with the following details:

• Your name and address
• Order number (if purchased from our website)
• Date of purchase
• Images of the product and the areas needing repair
• Brief description of the issue
  (e.g., broken chain, lost stones) and any known cause

We offer two-way shipping labels for sending the item to us and for its return after repair:

Canada: CAD$25
US: USD$30
International: We currently do not offer flat-rate shipping labels outside of the US and Canada. If you need to send in a repair from outside these regions, please contact us for shipping options and rates.

If you prefer to arrange shipping yourself, please let us know.

After your 2-year warranty is up, we offer lifetime repair services for a small fee. Whether you need cleaning, resizing, or other repairs, we’re here to help ensure you can continue enjoying your jewelry for years to come.