At Poppy Finch, quality is of our utmost concern. Within the first year of purchase, we will cover any repair cost if the issue is due to manufacturing defect. If the breakage is due to wear and tear and/or negligence, there will be a repair charge at the customer's expense. Repairs will be assessed on an individual basis.
If you should experience the need for repair, please email firstname.lastname@example.org with the following information.
- Your name and address
- Order number if purchased from our website
- Date or purchase
- Images of the products and breakage areas
- Brief description of the repair issue (e.g. broken chain, lost stones, etc.) and the cause
We will then assess the repair needs based on the information and provide you with repair options.
We offer shipping labels that will include sending the repair to us and returning back to you. If you wish to arrange for shipping yourself, please let us know.
- Canada: CAD$25
- US: USD$30
- International: At this time, we do not offer flat rate shipping labels outside of US and Canada. If you need to send in a repair, please contact us for shipping options and rates.
Poppy Finch jewelry purchased directly from us or from one of our retail partners are all covered under our warranty and repair policy.
If you choose to take our jewelry to a third party jeweller for repair or changes, our warranty is void.